SHIPPING POLICY

Effective Date: January 16, 2025

1. Introduction

This Shipping Policy outlines the terms and conditions governing the shipment of products purchased through our website, pureluxurybaths.com. At PureLuxuryBaths, we are committed to providing a reliable and efficient shipping service. By placing an order with us, you agree to adhere to the terms set forth in this Shipping Policy, along with our Terms and Conditions and other relevant policies. This policy is designed to provide clarity on our shipping processes and ensure a smooth delivery experience for all our customers.

2. Contact Information

3. Shipping Destinations

PureLuxuryBaths currently ships to addresses within the contiguous United States only. We do not ship to international addresses or to territories outside of the contiguous United States. Please ensure that your shipping address is within our shipping area before placing an order.

4. Order Processing Time

Orders are typically processed within 1-3 business days of the date the order is placed. Please note that this processing time does not include shipping transit times. Orders placed on weekends or holidays will be processed on the next business day. During peak seasons, processing times may be slightly longer. We will notify you if we expect significant delays in processing your order.

5. Shipping Methods

We offer various shipping methods, which may vary based on the items purchased and your location. Available shipping options, estimated delivery times, and applicable costs will be displayed at checkout.

We primarily utilize major carriers for shipping, such as:

  • Standard Shipping: Typically takes 3-7 business days for delivery after the order has been shipped.

  • Expedited Shipping: Typically takes 2-3 business days for delivery after the order has been shipped.

  • Next-Day Shipping: Typically takes 1 business day for delivery after the order has been shipped. (Availability may be limited by location, order size, and order time)

The specific shipping options available to you will be displayed at the time of purchase. Delivery times are estimates and not guaranteed.

6. Shipping Costs

Shipping costs are calculated based on the following factors:

  • Shipping Destination: The distance your order needs to travel.

  • Weight and Dimensions: The weight and dimensions of the items ordered.

  • Shipping Method: The shipping method you select at checkout.

You will see the total shipping cost during the checkout process before finalizing your order. Shipping promotions or special offers may be available from time to time. Please refer to our website and any promotional material for more information.

7. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your shipment on the carrier’s website. We encourage you to track your order so that you can anticipate its arrival.

8. Delivery Issues

  • Delivery Delays: While we strive to deliver your order within the estimated timeframes, PureLuxuryBaths is not responsible for delays caused by the shipping carrier. If there are significant delays with your shipment, please contact us, and we will work with the shipping carrier to resolve the issue.

  • Damaged or Lost Shipments: If your order is received damaged or is lost during transit, please contact us within 72 hours of the expected delivery date. We will require photos of the damaged packaging and the damaged items to verify the claim. We will work with you and the shipping carrier to resolve the issue, which may include a replacement order or a refund.

  • Incorrect Shipping Addresses: It is your responsibility to ensure that your shipping address is accurate and complete. We are not responsible for delays or losses caused by incorrect shipping addresses provided during the order process. If an order is returned due to an incorrect address, you will be responsible for any re-shipping fees.

  • Missed Deliveries: If you miss the delivery of your order, please follow the instructions provided by the shipping carrier. You may be required to reschedule your delivery or pick up your package from a local facility.

  • Package Acceptance: You, or someone you designate must be able to receive your package at the time of delivery. If no one can accept the package, then it may be returned to us, and will be treated as an address error.

9. Shipping Restrictions

Certain items may be subject to shipping restrictions due to legal or logistical reasons. We will notify you if there are any shipping restrictions for the items you wish to purchase.

10. Multiple Shipments

If your order contains multiple items, they may be shipped separately. You will receive a separate shipping confirmation email and tracking number for each shipment.

11. Policy Modifications

We reserve the right to change this Shipping Policy at any time without prior notice. The updated policy will be posted on our website, and your continued use of our website and purchase of products constitutes your acceptance of the revised policy. It is your responsibility to check our policy regularly for updates.

12. Governing Law

This Shipping Policy is governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law provisions.