REFUND AND RETURNS POLICY

Effective Date: January 16, 2025

1. Introduction

At PureLuxuryBaths, we strive to ensure your complete satisfaction with every purchase. Our Refund and Returns Policy is designed to be transparent and straightforward, outlining the procedures and conditions under which you can return products and receive refunds. This policy is an integral part of our Terms and Conditions, and by making a purchase with us, you agree to be bound by the terms outlined herein. We are committed to providing a fair and hassle-free returns process.

2. Contact Information

3. General Return Conditions

You may return most new, unopened items sold by PureLuxuryBaths within 30 days of delivery for a full refund, provided that they meet the following conditions:

  • Original Condition: Items must be returned in their original condition, unused, unworn, and undamaged.

  • Original Packaging: Items must be returned in their original packaging, with all original tags, labels, and inserts included.

  • Proof of Purchase: A valid proof of purchase (e.g., order confirmation email, receipt) is required for all returns.

  • Return Authorization: You must obtain a Return Authorization (RA) number from our customer service team before returning any items. Returns sent without an RA number may be refused.

4. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Customer Service: Email us at contact@pureluxurybaths.com or call us at (847) 518-3279 to request a Return Authorization (RA) number. Please provide your order number and the reason for your return.

  2. Receive Return Instructions: Our customer service team will provide you with a unique RA number and detailed instructions on how to return your item.

  3. Package Your Return: Securely package the items you wish to return, including all original packaging and documentation, and clearly write the RA number on the outside of the package.

  4. Ship Your Return: Ship the package using a trackable shipping method. We recommend using insured shipping, as we are not responsible for lost or damaged returns.

5. Return Shipping Costs

  • Customer Responsibility: Unless the return is due to our error (e.g., incorrect item shipped, defective product), the customer is responsible for paying all return shipping costs.

  • Our Responsibility: We will pay for return shipping costs if the return is due to our error. In such cases, we will provide you with a prepaid shipping label.

6. Non-Returnable Items

The following items are generally non-returnable:

  • Items marked as “final sale” or “non-returnable”: These items are clearly marked as such on the product page or at checkout.

  • Items that have been used or damaged after delivery (unless defective upon arrival).

  • Personal care and hygiene products: For health and hygiene reasons, certain items like headphones, earbuds, and grooming products cannot be returned if they have been opened.

  • Software and downloadable products: Once a software or digital download has been accessed, it cannot be returned.

We reserve the right to refuse returns that do not meet our criteria. If a non-returnable item is returned, it may be sent back to you at your expense.

7. Refunds

Once we receive your returned item and verify that it meets the return conditions, we will process your refund. Refunds will be issued in the original form of payment used for the purchase:

  • Processing Time: Please allow 5-10 business days from the date we receive your returned item for the refund to be processed and appear in your account.

  • Refund Amount: The refund will include the purchase price of the returned items, but it will not include the original shipping costs, unless the return was due to our error.

  • Payment Method: We will refund your original payment method as quickly as possible. If your payment method has changed, please let us know so we can process a refund via another option.

8. Exchanges

We do not currently offer direct exchanges. If you wish to exchange an item for a different one, please return the original item for a refund and place a new order for the desired item. This helps us manage stock and ensure your satisfaction.

9. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 72 hours of receiving your order. We will require photos or other documentation to verify the issue. In such cases, we will work with you to resolve the issue, which may include:

  • Replacement: Sending a replacement item (subject to availability).

  • Full Refund: Providing a full refund, including the original shipping costs.

  • Repair: Facilitating a repair if appropriate and feasible.

  • Return Shipping: We will provide prepaid shipping labels for defective or damaged items.

10. Partial Returns

If you are returning only a portion of a multiple item purchase (e.g., you purchased 3 of one product, but are only returning 1 or 2), the refund will be limited to the value of the item returned, and not the total of your multi-item discount.

11. Policy Modifications

We reserve the right to modify this Refund and Returns Policy at any time without prior notice. The updated policy will be posted on our website, and it is your responsibility to check our policy regularly for any updates. Your continued use of our website and purchase of products constitutes your acceptance of the revised policy.

12. Governing Law

This Refund and Returns Policy is governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law provisions.