PAYMENT POLICY

Effective Date: January 16, 2025

1. Introduction

This Payment Policy outlines the terms and conditions governing payments for purchases made through our website, pureluxurybaths.com. At PureLuxuryBaths, we strive to make the payment process secure and convenient. By placing an order with us, you agree to adhere to the terms set forth in this Payment Policy, along with our Terms and Conditions and other relevant policies. This policy is designed to provide transparency regarding our payment procedures and ensure a smooth transaction experience for all our customers.

2. Contact Information

3. Accepted Payment Methods

PureLuxuryBaths currently accepts the following forms of payment for online purchases:

  • Credit Cards: We accept major credit cards, including Visa, Mastercard, American Express, and Discover.

  • Debit Cards: We accept debit cards that are issued by major banks and processed through the Visa or Mastercard network.

  • PayPal: You can choose to pay using your PayPal account.

  • Other Payment Options: From time to time, we may introduce other payment options on our website. Any new payment methods will be clearly communicated at the checkout.

Please note that we do not accept cash, checks, or money orders for online purchases.

4. Payment Processing

When you place an order on our website, your payment will be processed through a secure payment gateway provided by a third-party payment processor. We utilize industry-standard security protocols to protect your financial information during the payment process.

  • Authorization: Upon placing an order, an authorization request is sent to your payment provider to confirm that funds are available. This authorization is not an actual charge.

  • Charge: Once your order has been approved and is being processed for shipment, your payment method will be charged for the total order amount, including applicable taxes and shipping costs.

  • Confirmation: You will receive an email confirmation of your payment and order once the charge has been successfully processed.

  • Security: We do not store your full payment card details on our servers. Your card information is securely processed by our third-party payment processor, adhering to PCI DSS (Payment Card Industry Data Security Standard) compliance standards.

5. Payment Currency

All payments must be made in US Dollars (USD). If you are paying using a currency other than USD, your bank or payment processor will convert the payment amount into USD at the prevailing exchange rate, which may incur a transaction fee on your end. PureLuxuryBaths is not responsible for any exchange fees charged by your bank or payment provider.

6. Pricing and Taxes

The prices displayed on our Website are in US Dollars and do not include applicable sales tax or shipping fees.

  • Sales Tax: We are required to collect sales tax on all purchases as mandated by law. The sales tax rate is determined by the shipping address provided during checkout.

  • Shipping Fees: Shipping fees are calculated based on the shipping address, weight, and dimensions of the items you ordered, and these will be displayed during the checkout process.

The total amount you will be charged, including applicable taxes and shipping, will be clearly displayed before you complete your purchase.

7. Payment Issues

If you experience any issues with your payment, such as a declined card or payment failure, you will be notified during the checkout process. Please double-check that your payment details are correct, and you have sufficient funds in your account before attempting the transaction again.

If you continue to have payment problems, please contact us immediately at contact@pureluxurybaths.com or call us at (847) 518-3279. Our customer service team will be happy to assist you.

8. Payment Security

We take your payment security seriously. We use industry-standard encryption and security technologies to protect your payment information. Our website is also protected by secure socket layer (SSL) encryption to ensure that all communication between your browser and our servers is secure. However, no system can be guaranteed to be 100% secure. Please report any suspected unauthorized activity on your account.

9. Billing Discrepancies

If you believe there is a billing error or discrepancy in your payment, please contact us immediately at contact@pureluxurybaths.com or call us at (847) 518-3279. Please provide details about the transaction, including your order number, date of purchase, and the nature of the billing discrepancy. We will investigate the matter promptly and work to resolve any issues.

10. Refunds and Returns

Refunds for returned items will be processed back to the original payment method used for the purchase, in accordance with our Returns and Refunds Policy. Please refer to our separate policy document for complete details on refunds and returns.

11. Changes to Payment Policy

We reserve the right to change or update this Payment Policy at any time without prior notice. Any modifications will be posted on our Website, and your continued use of the Website signifies your acceptance of the revised Payment Policy. It is your responsibility to check our policy regularly for updates.

12. Governing Law

This Payment Policy is governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law provisions.